Sending Returns Back to the Online Store:
Returns need to be requested within 30 days of invoice date by calling us directly at 800-865-6734 or emailing firstname.lastname@example.org. Initial outbound and return shipping charges are NOT refundable. In the event your purchase order initially shipped with free or discounted shipping, our outbound shipping and handling costs will be deducted from the refund.
Returns must be new and unused condition and packed in the original manufacturers packaging.
Returns must include all components of the original manufacturer’s package. Returns must include the original invoice dated.
We will provide you with an RMA NUMBER and shipping address to ship your product back to.
Please put the provided RMA NUMBER in the following two places:
1) on your invoice to include in with the package,
2)on the lower left hand corner of the box you are sending the product back in.
Re-pack your return (in the original carton and/or packaging) and send it to the proper address we provide you along with your RMA NUMBER.
For your protection we suggest you ship your package prepaid and insured.
Include your original invoice so we can properly and quickly refund your money.
Please note whether the product packaging was opened and/or the product was used.
If these instructions are followed properly, you should receive your Return Authorization Number via email within 24-48 hours.
Please allow 14-21 days, although it is often less, for your return to be inspected and for Accounting to refund your money.
Return Police Exceptions Include:
Items displaying wear are not eligible for a refund.
Merchandise must be in a new re-sellable condition, in the original unopened packaging and must include manuals, blank warranty cards and all accessories provided by the manufacturer. All returns will be inspected by our returns specialists. Partial returns and/or damages will NOT receive a full credit. Items damaged through "wear and tear" or due to return shipping damage will receive PARTIAL or NO CREDIT at our discretion.
If the item returned is NOT free of pet hair, debris and/or odor, your refund will be less than the original charge to you or no refund at all.
Containment Systems wire that has been removed from the spool and/or placed in the ground or installed and flags that have been used will receive a deduction from a containment system refund.
Electronic Pet Products (Dog Fences, Training Collars, Bark Collars) We offer a 30 day return policy on electronic pet products. Return requests must be submitted within 30 days of the Invoice date. Product must be returned in an new condition, in unopened packaging, otherwise, you may incur restocking fees. Deductions will be made for open packaging, missing items, and damaged or dirty items. Initial cost of shipping, even if represented as free can not be credited back.
If you have any other questions, Please email us at email@example.com
or call us Toll Free (800) 865-6734.