Shipping Policies & Information
For most orders, our preferred shipping methods are UPS and/or Canada Post. We ship domestically out of our warehouse in Ontario.
Shipping time is calculated in BUSINESS DAYS; so be aware that both UPS and Canada Post are delivered Monday-Friday.
UPS does not consider Saturday a business day. If you require Saturday delivery (it is a special request that needs for you to call us at 1-800-865-6734). UPS only offers Saturday Deliver as an additional service with extra charge. For Saturday Delivery the order must be placed by 12:00 PM EST. Please contact us at 1-800-865-6734 for cost and to request special shipping services before placing your order.
EXPEDITED SHIPPING POLICY
Some products are drop-shipped directly from the manufacturer and can take anywhere from 2 to 5 business days to process an order. These orders are immediately dispatched from our office to the manufacturer when delivery and payment information has been verified.
If you need to request "expedited shipping," please call our offices at (800) 865-6734 between 8 am - 5pm PST.
Incomplete or Wrong Shipping Addresses - We do our very best to ensure items are sent to the correct address; however, if an order is returned because of an incomplete address, incorrect address, is undeliverable or refused, the customer will be required to pay the actual shipping cost to re-send the item.
Incorrect shipping addresses may incur UPS charges due to correction fees of $10.00 for ground and $15.00 for express packages.
Certain oversized, overweight parcels may be excluded from both Free Shipping and potentially standard shipping services. In the event that your order exceeds standard shipping dimensions/weight, we will contact you to discuss potential arrangements.
We gladly ship orders to addresses outside of Canada.
We can arrange shipment via US domestic carriers or via DHL to international addresses. The shipping costs may not be accurately calculated at checkout however. We usually recommend that you select the least expensive shipping method available to you and then call our offices at 800-865-6734 to arrange shipments.
Due to the high cost of international shipping, the following provisions apply:
If the Purchaser must return items for either refund or replacement, the Purchaser is responsible for all shipping and insurance costs incurred to ensure delivery. The Purchaser is also responsible for payment of all shipping and insurance costs necessary for us to ship replacement equipment to the Purchaser.
Any taxes or duties levied by the buyer's country are the sole responsibility of the buyer.
Phone: 1-800-865-6734 Email: firstname.lastname@example.org